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what we do

technology services

Nobody is future-proof.  The best businesses maximize their technology investment and stand firm on it.

Whether the next step is a proactive leap towards a new competitive edge, or an adaptive maneuver for changing conditions, we ensure that you end up steps ahead of the competition.

Your technology investments should make sense.

Assess

  • Process, Communication, Cloud and Business Architecture
  • Core Applications
  • Infrastructure Security
  • Data Center Operations
  • Vendor Procedures and SLAs
  • Staff, Skills, and Competencies
  • Digital Capabilities (Human and Technological)
  • Organizational Sustainability and Disaster Readiness
  • Leadership Strategy and Policies
  • Pre-existing Improvement Plans

Approach

  • Kick off cohesive team and stakeholder collaboration
  • Map data silos and missed opportunities for automation
  • Find key emerging technology to fit or redefine competitive edge
  • Align corporate with front lines on new technologies and practices

Produce

  • Critical information visualized for business intelligence insights
  • Digital strategy with recommendations in sequenced chunks
  • Feasibility analysis comparing necessary and sufficient options
  • A list of the required people, technologies, and structures

HOW TO PICK A WINNER

We led an expedited ERP evaluation and selection for Bell Canada – Northwestel, enabling a migration off an AS/400 JDE.

Created RFPs for vendors, stating requirements, business processes, workflows, and desired enterprise architecture.

Assisted with vendor evaluation with analysis, demo sessions, and overall solution assessment.

Completed in 5 months.

Samer is a seasoned IT professional with rock solid Business Analyst skill sets. He has a consistent "can-do" mindset coupled with a very positive people dynamic.
Patrick SeysFormer IT Director, Bell Canada
Samer has been a much valued contributor and subject matter expert. ... His calm, measured and analytical approach brought much appreciated value.
Kent Wolfe

A BIG CHANGE NEEDS A LITTLE PUSH

As part of SAP America’s Global Customer Operations team, we managed multiple concurrent projects and business stakeholders to enhance SAP CRM solutions.

Resolved conflicts and improved morale among collaborators, emphasizing relationship development between departments and rallying agile and scrum meetings for sprint coordination.

Completed a $1 MM CRM Enhancement Project, $ 250K under budget, managing 8 resources and 4 stakeholders across 3 continents.

Managed an 8 person team at a budget of $2 MM to oversee tablet functions and UX for SAP Hybris Cloud for Customer – a new SAP Cloud based mobile CRM.

While I was Vice President within SAP's Global Customer Operations Division, Samer reported to me directly for numerous key application implementation and integration initiatives. I tasked him with running the full software development lifecycle to merge and streamline SAP CRM's opportunity object and its ensuing processes. Samer's efforts directly led to cohesive input into SAP CRM Opportunity object and stronger/even more simplified downstream Opportunity Management processes for ALL of our SAP regional stakeholders. Samer is a friendly, reasonable, smart, and highly dependable project lead. I would not hesitate to lean upon Samer to lead my future, mission-critical projects.
Mridul RahmanFormer VP Global Customer Operations, SAP

hr services

It’s natural to take on more than you can handle. Whether you’re going beyond your own job description or trying to help others not go beyond theirs.

We have a genuine interest in connecting powerful individuals. Our experience tells us who to connect and how to keep them connected.

We’ve met your match.

Handle

  • Full-time, part-time, and temporary
  • Junior and senior roles
  • Outreach on public and private venues
  • Character screening
  • Interview management
  • Aptitude tests and job simulations
  • Job orientation

Approach

  • Learn your culture, corporate identity, and unique rhythm
  • Create a deep profile and candidate map
  • Pursue non-traditional methods for finding hidden gems
  • Support placed candidates and take ownership of their fit

Produce

  • Recruits of character and conviction that matches yours
  • Accelerated onboarding resulting from early integration tests
  • Teams energized by familiar-but-new collaborative sparks
  • Retained context of your business for future recruitment needs

WE'RE HUMAN RESOURCEFUL

We supplied the Canadian branch of the global Mirum Agency with recruitment, training, and macro HR strategy.

Advised & lead managers with recruitment campaigns – job descriptions, postings, interviewing & reference checking, presentation of offer and on-boarding.

Provided legislation compliance, management of grievances and investigations, proactive strategies for improved well-being, and both sourcing and administering of external training.

Managed LMO applications for international employees.

Haneen is a dedicated, multifaceted and vibrant HR professional. She really cares about people and works hard to establish trusting and friendly relationships with everyone she works with .... She’s the kind of person that everyone likes and she brings her pleasant demeanour and amazing personality into everything she does...
Stephanie PoceAssociate UX Director, Mirum
Haneen is an excellent HR Professional … an excellent communicator, very knowledgeable, approachable, proactive and demonstrated a great deal of care, empathy and compassion for everyone on the team. I enjoyed working with Haneen a great deal.
Michael J. MoffettFormer Project Management Director, Mirum

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